matcha byron bay

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Terms & Conditions

Last updated: 27 January 2026

Welcome to Matcha Byron Bay.
By accessing our website or purchasing from us, you agree to the following terms and conditions. Please read them carefully.

1. About Us

Matcha Byron Bay (“we”, “our”, “us”) is an Australian business offering matcha tea, ceremonial tools, and related goods through this website.

These terms apply to all visitors, customers, and users of the site.

2. Use of the Website

You agree to use this website for lawful purposes only.

You must not:

  • misuse or interfere with the site’s operation
  • attempt unauthorised access to systems or data
  • reproduce or redistribute content without permission

We reserve the right to restrict access if these terms are breached.

3. Products & Descriptions

We take care to present our products accurately. However:

  • product colours may vary depending on your device
  • images are illustrative and may not reflect exact scale or texture
  • availability may change without notice

All products are subject to availability.

4. Orders & Payment

When you place an order:

  • you confirm that all information provided is accurate
  • you authorise us to charge the payment method supplied

Orders are not confirmed until payment is received and accepted.

We reserve the right to refuse or cancel orders, including in cases of pricing errors or suspected misuse.

5. Pricing

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

Prices may change without notice. Any changes will not affect orders already confirmed.

6. Shipping & Delivery

We ship within Australia and selected international destinations.

Delivery times are estimates only and may be affected by factors outside our control.

Matcha Byron Bay is not responsible for delays caused by couriers, customs, or unforeseen events.

7. Returns & Refunds

We comply with Australian Consumer Law.

If a product is faulty, damaged, or not as described, you may be entitled to a refund, repair, or replacement.

For hygiene and safety reasons, we generally do not accept returns on opened consumables unless required by law.

Please contact us before returning any item.

8. Health & Wellness Disclaimer

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

Information provided on this site is for general knowledge only and should not replace professional medical advice.

Always consult a qualified health professional if you have concerns.

9. Intellectual Property

All content on this site — including text, images, branding, and design — is the property of Matcha Byron Bay unless stated otherwise.

You may not copy, reproduce, or distribute content without written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

  • we are not liable for indirect or consequential losses
  • our liability is limited to the cost of the goods purchased

Nothing in these terms excludes rights you are entitled to under Australian Consumer Law.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and handle personal information.

12. Changes to These Terms

We may update these terms from time to time.

The version published on this page is the current version and applies at the time of use or purchase.

13. Governing Law

These terms are governed by the laws of NSW.

Any disputes will be subject to the jurisdiction of New South Wales courts.

14. Contact

If you have any questions about these terms, please contact us at:

Email: info@matchabyronbay.com