matcha byron bay

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Privacy Policy

Last updated: 27 January, 2026

Matcha Byron Bay (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

This policy explains how we collect, use, and safeguard your information when you visit our website or purchase from us.

1. What Information We Collect

We may collect the following personal information:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (processed securely via third-party providers)
  • Order history
  • IP address and device information

We only collect information necessary to provide our services.

2. How We Collect Information

Information is collected when you:

  • place an order
  • create an account
  • subscribe to emails
  • contact us
  • browse our website (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

  • process and fulfil orders
  • communicate with you about purchases or enquiries
  • provide customer support
  • improve our website and services
  • send emails if you have opted in

We do not sell or rent your personal information.

4. Email Communications

If you subscribe to our mailing list, we may send occasional emails related to:

  • orders
  • updates
  • new offerings

You may unsubscribe at any time using the link in our emails.

5. Payments

Payments are processed securely by third-party providers (such as Stripe or PayPal).

We do not store or have access to your full payment details.

6. Cookies & Analytics

We use cookies and similar technologies to:

  • improve website functionality
  • understand how visitors use the site

You can disable cookies through your browser settings if you prefer.

7. Third-Party Services

We may share limited information with trusted third parties only where necessary, including:

  • payment processors
  • shipping providers
  • website and analytics services

These providers are required to handle your data responsibly.

8. Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

However, no method of transmission over the internet is completely secure.

9. Access & Correction

You may request access to the personal information we hold about you, or ask for corrections, by contacting us.

10. Australian Consumer Law & Privacy Act

This policy complies with the Australian Privacy Act 1988 and relevant consumer protections.

11. Changes to This Policy

We may update this policy from time to time.

Any changes will be published on this page.

12. Contact Us

If you have questions or concerns about your privacy, please contact us:

Email: info@matchabyronbay.com